Festivals and Online Screenings

Learn how to experience our festival and screening experiences!

9 articles in this collection
Written by Festivals Support

General

How do I join a virtual event?

Learn how to participate in the events put on during each festival.

Written by Festivals Support
Updated over a week ago

Purchasing a Ticket or Pass

How do I redeem an access or discount code?

Learn how to apply discount codes to your transaction.

Written by Festivals Support
Updated over a week ago

I have a free access code. Do I still need to input my credit card information?

How to redeem free access via an access code.

Written by Festivals Support
Updated over a week ago

How can I purchase tickets for multiple films?

Learn how to purchase tickets for more than one film.

Written by Festivals Support
Updated over a week ago

My payment is not going through, what do I do?

Some general troubleshooting tips if your purchase is not going through

Written by Festivals Support
Updated over a week ago

How do I get a refund?

Learn the best process for getting a refund is you need one.

Written by Festivals Support
Updated over a week ago

Watching Content

How do I watch a film?

Learn how to watch content once you have bought a ticket or pass.

Written by Festivals Support
Updated over a week ago

Where can I watch the film?

Find out what devices you can use to view content.

Written by Festivals Support
Updated over a week ago

I’m having some trouble getting the film to play, what do I do?

Learn how to troubleshoot issues with film playback.

Written by Festivals Support
Updated over a week ago