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I think I was charged twice for a single pledge, what do I do?

C
Written by Crowdfunding Support

When a pledge is first placed it's actually considered a pending payment that will only be charged at the end of a campaign, and only if the campaign meets at least 80% of their total goal.

Because of the delayed timing of this process (if a pending pledge is placed in June, but charged in July for example), sometimes card issuers mistakenly detect a charge as a recurring charge, however our site doesn't have the functionality to set up recurring charges for pledges or tips. So your pledge is actually a one-time thing and you shouldn't be charged again for any reason.

If you see any discrepancies with your pledge(s), feel free to reach us by opening up a chat or emailing us at [email protected].

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