Seed&Spark does not guarantee delivery of incentives or completion of creator projects post campaign. Once Seed&Spark releases the funds, creators are obligated to the supporters to deliver on their promises. In other words, they are obligated to make the project they said they would, and deliver the incentives supporters pledged for.
Delays to a project can be normal, and creators are encouraged to post updates to Seed&Spark to let supporters know. If you haven't received information to your satisfaction about the status of your incentives from a creator, you should reach out to them directly. Go to their project page, hover over their name at the top of the page, and click the 'Contact' button.
Seed&Spark does not get involved in disputes that arise between supporters and filmmakers.