If you're trying to clarify the intent of a supporter and their pledge while your campaign is live, we encourage you to do so through direct messaging on Seed&Spark. If you're having trouble getting in touch and you have reason to be concerned, please get in touch with us so we can help.
You can also email them directly. Supporter emails are located in file that is download from the supporter tab in your dashboard. This is a CSV file and can be opened in excel or google sheets.