You can choose to remove a supporter's pending pledge for any reason prior to your campaign ending by contacting us at Seed&Spark support. If you do so, you are not required to fulfill any incentive to them, nor are you obligated to continue communicating with them. If you'd like to remove a supporter's pending pledge, please reach out to support with the supporter's name and email address. Please also allow us 1-2 business days to process the removal request.
Once pledges are finalized and funds have been collected at the end of a successful campaign, refunds can only be issued if we determine that fraud, technical issues, or violations of our terms of service or code of conduct have occurred. We may issue refunds in other extraordinary situations at our own discretion.
If you believe you need a refund or you are experiencing harassment, please reach out to our support team. Seed&Spark is a safe space.