Why is my ID not being verified successfully?

How to make sure you are uploading your ID correctly for verification.

Written by Crowdfunding Support
Updated over a week ago

In order for us to provide your campaign funds, our payment processor Stripe requires that your identify is verified in their system. This is to ensure you are who you say you are, and the that the funds are going to the correct person.

In order to successfully perform ID verification, you  need to upload your ID picture and provide the additional information as prompted by Stripe. 

For the verification to be successful please follow the requirements:

  • The ID image must be in full color, not black and white. 

  • The name on the ID must match the name you entered as the business representative. 

  • If you are using a passport, you can use the page next to the one that has your picture as the "back" of your ID. 

Please note that we do not store your identifying information on our servers. This information is sent directly to Stripe's servers via their secure APIs. 

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